Job Description

What we are about:

MedSpa Partners (MSP) is North America’s largest platform of top-tier medical aesthetics clinics (including plastic surgery, cosmetic dermatology, and med spas), and is one of Deloitte’s Best Managed Companies in Canada. Our goal is to allow our industry leading teams to achieve their professional aspirations by creating world-class patient experiences through sustainable support, collaboration, and community.

What you can expect from us:

• Competitive compensation structure
• Group benefits, including health, and dental
• Flexible remote work environment
• A generous employee discount program
• A people-focused environment based on equality and respect
• Dedication to our team member’s career development, advancement, and satisfaction
• Internal career progression and advancement opportunities

We believe that the most successful businesses are those that have a natural, not forced, “people first” culture and in turn, we place value on Team Member learning, career path development, and inclusiveness. We place a high value on attitude and self-awareness to ensure that our team is aligned and well suited to not only be a part of but further assist in living out our family-focused culture.

It is an exciting time at MSP, and we are seeking a people-focused Regional Relationship Director to join our Team. You have an uplifting attitude, a powerful sense of self and are always looking to develop and grow both personally and professionally. This role is integral to the high-level oversight of multiple Clinics and requires a people-first approach. With that in mind, you are personable and people centric. If you are a highly motivated individual who is dynamic , has a passion for people and can also respectfully challenge the system, check out the hard and soft skills below.

Do you have what it takes?

• You are excellent in leading and developing people
• You can demonstrate that you know how to inspire a premium level of service
• You are known to have a strong and commanding presence
• You can walk the line between rocking a budget and doing the right things for the business
• You know how to challenge others while maintaining respect
• You are a natural at making connections with people
• You believe the only constant in life is change and know how to contextualize it
• You believe confidence and discretion is at the forefront of your role
• You have an ability to inspire a positive and collaborative environment
• You know how to use the right words to say the tough things
• You are an “on the spot thinker” who can problem solve efficiently
• You are calm in the face of operational challenges
• You have a creative mind, and you are solution oriented
• You get frustrated when systems and processes are not efficient
• You work with a purpose and a sense of urgency

Are you business courageous?

• Valid Driver’s License and Passport
• You have 8+ years’ experience in a leadership role
• You have 5+ experience operating in the Hospitality, Retail, Clinic, or a related industry
• You have a degree in Business, Hospitality, Aesthetics, or a related field
• You love taking risks, but you also know when to hold strong
• You let the numbers guide you, but you know that excellent service is the priority above all
• You are proficient in analyzing Profit and Loss Statements and how to control costs
• You have experience budgeting and being held accountable for budget targets
• You have an ability to optimize labor through scheduling and daily management

Responsibilities:

• Managing the successful integration of Clinic’s and supporting a positive transition
• The ongoing management of multi-unit regional clinics at a high level
• Manage the family focused relationship at the Clinic level
• Assist in the evolution of the MSP Premiere Model
• Manage the overall transition of clinics into the MSP family at both a high level and a granular level
• Create and execute a clinic 100-day plans and beyond
• Recruitment, selection and onboarding of Clinic Lead’s and supporting management
• Ongoing training plans for integration and further education of all Clinic Team Members including technical learning
• Establish the online centralized Team Member engagement system
• Work with the MSP Clinicians board to establish and evolve learning initiatives and continuing education
• Partner with the People team to develop recruitment and onboarding materials
• Partner with the Finance team to integrate the system into the MSP financial model and systems
• Create and evolve in-clinic Standard Operating Procedures
• Capture and evolve best practice and a process for best practice roll out
• Mentoring and development Clinic level Managers
• Assist in special projects where necessary

Job Type: Hybrid: 2-3 days a week in clinic/ remaining remote.

*This will vary based upon the needs of the businesses.*

Expected Start Date : November 1, 2025

Our MSP core values are: RESPECT, INNOVATION, COMMUNITY, EXCELLENCE, AGILITY

MedSpa Partners is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We are grateful for your interest and application and will contact selected applicants to learn more about them. If you are contacted for a job opportunity and require accommodation, please let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

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